Research Operations Coordinator (f/m/d) - 100% remote from South America

ABOUT PLAYTESTCLOUD

PlaytestCloud’s Player Insights Platform™ enables game studios to improve their games by providing feedback from real players. Over 60% of the top-grossing game studios have tested their games with PlaytestCloud. 

🏆 We’re the premier user testing provider for games. We help game studios worldwide make the best games they possibly can.

🏆 We build our own technology that adds screencast recording, security features, and player instructions to games.

🏆 We’re bootstrapped and profitable, with 400+ paying game studios and 1,000,000+ playtesters.

🏆 We offer player insights to a wide range of mobile and PC developers

THE ROLE

We are seeking a passionate and detail-oriented Research Operations Coordinator (f/m/d) to play a key role in shaping the next generation of gaming experiences in South America. You'll be at the heart of making games great, using your technical expertise to plan, set up, troubleshoot, and run playtests with our in-house software. You’ll also engage directly with clients to ensure their vision aligns with the testing process and to deliver impactful insights for their games. 

As one of our first team members in South America, you’ll help expand our support for North American clients. Since most of your team will be in Europe, you’ll need to work independently and manage your time effectively.

Key Responsibilities:

🚀 Automated Playtest Monitoring & Support: Actively monitor the performance of automated playtests, troubleshoot issues independently with urgency and attention to detail to ensure on-time delivery of results.

🚀 Custom Playtest Coordination & Ownership: Oversee the end-to-end process of remote mobile playtesting for custom projects, ensuring efficient planning, execution, and delivery. Responsibilities include project scoping, quoting, technical playtest setup and delivering insightful results to stakeholders.

🚀 Proactive Client Consultation: Serve as a primary point of contact for North American clients, offering timely and effective communication through email and Zoom. Provide tailored support for each playtest, ensuring client needs and expectations are met or exceeded.

🚀 Exceptional Team Support: Coordinate playtests and troubleshoot issues with the greater Research Operations team while working asynchronously across time zones.

🚀 Cross-Platform Collaboration: Use in-house and external software programs to facilitate playtesting and client communication, including Asana, Front, Slack, Heroku and our own Player Insights Platform™.

🚀 Documentation: Document and regularly update information for current projects as well as maintain our internal help center.

YOUR PROFILE

Mandatory:

✅ Professional experience: You have 3+ years of experience in the gaming industry, working closely with research or development. Alternatively, you have experience in SaaS platforms or with agency work. 

✅ Strong English skills: You have (near) native spoken and written English skills and are comfortable conversing in English with colleagues and clients. Any additional languages will be a plus.

✅ Self-starter: You take ownership of tasks and have a strong bias to action. You’re resourceful, thrive in autonomy, and take pride in delivering high-quality work.

✅ Customer-focused: You’re able to respond quickly to the needs of our clients and have communicated closely with customers in previous roles. You are able to consult clients with confidence and guide them through the playtesting process. 

✅ Self-organized: You have strong organizational skills, with proven time management abilities and are excited to manage multiple projects and tasks with short deadlines.

✅ Technically-minded: You can quickly learn and apply complex software, including mastering our custom playtesting software and navigating a suite of tools. Familiarity with complex software or programming languages is ideal (e.g. Looker Studio, Logic Pro X, Unity, Tableau, Ableton, Premiere Pro, SQL).

✅ Working times: Roughly 9 AM - 6 PM GMT-3 (adjustable based on your location), with a one-hour lunch break. Most of your team will be in Europe, so you’ll need to structure your work effectively and handle some responsibilities independently.

Great to have:

🏆 Gaming Knowledge: Extensive knowledge of the gaming industry and/or the field of Games User Research. Extra beneficial is experience coordinating or moderating playtest studies (remote or in person).

🏆 Research Experience: Experience in research methods or with User Research (HCI or Human Factors).

This is your chance to introduce yourself with a short cover letter on why you are a great fit for PlaytestCloud. All candidates, even those who may not have the above-listed experience but can demonstrate the necessary skills, may apply and will be considered.

YOUR BENEFITS

Here comes the fun part! If you love a less-formal work environment, remote work flexibility, a competitive compensation package and benefits - and most of all, being the authentic you - we want to meet you. 

Here are some of our perks & benefits:

💜 Professional Growth: Budget for learning, conferences, team building, and optional language lessons

💜 Health Insurance: We provide a similar level of health insurance that is available in Germany to applicants from outside of the EU

💜 Extra Time Off: Vacation days, December 24th and 31st off, and seniority-based extra days

💜 Top Equipment: You’ll get a MacBook, an extra screen plus a home office budget

💜 Culture: Open to new ideas and paths, where we value authenticity and work together to find the best solutions

💜 Fun & Team Bonding: Regular team events, game sessions, summer & winter celebrations

💜 Extras: Birthday gifts, charity donations, pension plan, net wage optimization, and workations

💜 English as our company language

HOW YOU WILL SHINE AT PLAYTESTCLOUD

We move the gaming world forward —one step at a time— through trust, ownership, and doing the right thing. You’ll be a great fit for our team if you:

👍 Feel rewarded when your work is recognized and love creating a winning experience for your teammates

👍 Align yourself with our brand and values, and bring them into play every day

👍 Build great experiences and are excited to go above and beyond expectations

👍 Find solutions, test new ideas and challenge the status quo

Respect and enjoy teaming up with people from all backgrounds, nations, ethnicities, and cultures

👍 Constantly look for ways to improve and turn challenges into better experiences

👍 Are fluent in English (bonus points if you bring another language to the party)

WHAT MIGHT MAKE PLAYTESTCLOUD NOT A GOOD MATCH FOR YOU? 

We thrive on dynamic teamwork, direct communication, and flexibility. We may not be the right match if you:

👎 Don’t enjoy engaging with customers, players and studios (at least sometimes)

👎 Prefer working only at a desk and aren't interested in joining global conferences or meetings (the frequency depends on your role’s requirements)

👎 Don’t value feedback, honesty, or transparency

👎 Don't like taking ownership of your work or let the fear of failure slow you down

👎 Don’t believe in personal growth, adapting new skills, or leveling up existing ones

DO YOU NEED TO MEET ALL HIRING CRITERIA?

​​A common question you might be asking is: “Do I need to meet all the requirements to apply?”

Our answer is, studies by several different sources have shown that, on average, men will apply for a job if they meet 60% of the application requirements. By contrast, women/non-binary people will seek to match a much higher percentage of the requirements before applying. We encourage everyone to apply and give us a chance to evaluate your skills and experience. We are all learning on the job, and although the listing above has been carefully compiled, we are also open-minded and interested to hear about the value you can bring to the role, and to PlaytestCloud.

Note: We read every application ourselves and do not rely on automated CV screening.

EQUAL OPPORTUNITY EMPLOYER

At PlaytestCloud, we welcome diversity, and believe everyone should have a fair chance at setting a high score. We are committed to providing an inclusive environment for everybody who works here or with us, regardless of race, national origin, age, gender, gender identity or expression, sexual orientation, religion (or lack thereof), political affiliation, disability, medical condition, pregnancy, marital status, or any other protected characteristics. Join us and make the future of gaming diverse, inclusive, and exciting.

If you want to reach out to our Diversity & Inclusion buddies, please send a message to people[at]playtestcloud.com with your request or ask us to jump on a quick call with you.

GET IN TOUCH WITH US

If you have questions regarding the job opening or our recruitment process, drop our Talent Acquisition team a line at talent[at]playtestcloud.com.